What are the conditions and benefits of Musterring’s five-year guarantee?

As the original purchaser of our brand-name products, you will receive a five-year guarantee from licensed Musterring retail partners. Musterring guarantees that the product is free from material defects and manufacturing faults, in accordance with the evaluation criteria for industrially produced furniture. This guarantee only applies to new products and end users, as defined in § 13 BGB, is not transferrable, and is limited to the geographic scope of the applicable law at the time of purchase.

The guarantee policy includes the statutory warranty of two years and does not restrict the rights granted by the contract of sale with regard to the seller. Regardless of this guarantee, the buyer is entitled to the rights outlined in § 437 BGB, provided that the product was not in fault-free condition at the time of transfer of risk.

For merchandise such as electrical components, built-in sinks, mixer taps etc., the statutory warranty and the guarantee of the respective manufacturer apply.

Guarantee conditions: The guarantee is fulfilled through rectification or replacement at the guarantee provider’s option, and is neither inhibited nor interrupted by these services, i.e. the guarantee ends five years after the date of delivery. Proper storage, transport, assembly, connection and instruction by authorised professionals, as well as compliance with the product information, are mandatory provisions of the guarantee.

The guarantee does not include five years’ guarantee of new condition or an availability guarantee, since replacements or changes can usually only be guaranteed until the respective model or version of the product is discontinued.