---
title: Who is responsible for my query?
description: Warranty & Queries – Contact Your Retail Partner All purchase-related queries & warranty claims must be directed to your local furniture store. Learn more!
---

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# Who is responsible for my query?

Please direct all queries regarding your purchase to the relevant legal contracting partner – in other words, to the local furniture store, as only they have all the relevant details of the contract.

Warranty or guarantee claims must be submitted to the retail partner immediately in writing, on presentation of the contract of sale. An exact description of the problem with wide-angle and close-up photos (if possible from a distance of 2–3 m and 0.7 m, respectively) is helpful. Warranty claims are only valid after clarification of responsibility. Liability applies only to the faulty product and not to the entire scope of the order. Faults covered by the warranty are usually rectified by the retail partner.

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